Refund and Returns Policy

Last Updated: 20-03-2026

At Themixly (operated by Arkay Apps Private Limited), we strive to deliver high-quality digital products and ensure customer satisfaction. Due to the nature of downloadable products, all sales are generally final. However, refunds may be granted under specific conditions outlined below.

1. Eligibility for Refunds

Refund requests may be considered in the following situations:

a. Product Not as Described or Malfunctioning

If the purchased template significantly differs from its description or fails to function as intended, despite proper usage.

b. Security Vulnerabilities

If the product contains verified security issues that affect its safe and intended use.

c. Promised Support Not Provided

If you do not receive the level of support explicitly stated at the time of purchase.

d. Item Not Downloaded

If the product has not been downloaded at any point after purchase.

2. Refund Request Process

To request a refund, please contact us with:

• Your order details
• A clear explanation of the issue
• Any relevant screenshots or supporting information

Our team will review your request and respond within a reasonable timeframe with the next steps. Email at : info@themixly.com

3. Non-Refundable Situations

Refunds will not be issued under the following circumstances:

• Change of Mind – You no longer want the product after purchase
• Incorrect Purchase – You selected or purchased the wrong item
• Downloaded Product – The product has been downloaded and is no longer wanted
• Expectation Mismatch – The product does not meet personal preferences or subjective expectations
• Technical Skill Limitations – Inability to use the product due to lack of technical knowledge
• Product Removal – The product is no longer available on the platform after purchase
• Insufficient Reason – The request lacks a valid or clear justification
• Time Limit Exceeded – Requests made more than 180 days after purchase

4. Important Notes

Refunds are granted at the sole discretion of Themixly after careful review
We may request additional information to process your request
Approved refunds will be issued via the original payment method, where applicable

5. Contact Us

If you have any questions regarding this Refund Policy or need assistance, please contact our support team:
Email : info@themixly.com