Refund and Returns Policy
At ARKAY APPS PRIVATE LIMITED, we are committed to delivering high-quality products and ensuring customer satisfaction. If you are not fully satisfied with your purchase, you may be eligible for a refund under specific conditions outlined below.
Eligible for Refund
Refunds may be considered under the following circumstances:
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Item Not as Described or Malfunctioning
The delivered item does not match its description or fails to function as intended. -
Security Vulnerabilities
The product contains confirmed security issues that impact its safe use. -
Promised Support Not Provided
You did not receive the level of support that was clearly stated at the time of purchase. -
Item Not Downloaded
You purchased the item but did not download it at any point after the transaction.
Submitting a Refund Request
To initiate a refund, please contact us with your order details and a clear explanation of the issue. Once we receive your request, our team will review it and get back to you with further instructions as soon as possible.
Not Eligible for Refund
Refunds will not be issued under the following conditions:
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Change of Mind
You simply changed your mind after the purchase. -
Mistaken Purchase
You bought the wrong item or purchased it unintentionally. -
Downloaded & No Longer Wanted
You downloaded the item and later decided you no longer want it. -
Item Didn’t Meet Expectations
The item did not meet your personal expectations or perceived quality. -
Lack of Technical Knowledge
You are unable to use the product due to insufficient technical skills. -
Item Removed After Purchase
You can no longer access the item because it was removed from the platform. -
Insufficient or Unclear Reason
The reason provided does not meet the refund criteria or lacks clarity. -
Purchase Over 180 Days Ago
Refund requests made more than 180 days after purchase are not eligible.
If you have any questions regarding this policy or need assistance, please feel free to contact our support team.